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Refund Policy

Refund Policy

Thank you for choosing Celestial Light Alchemy for your healing needs. We strive to provide exceptional services and products to our clients. Please review our refund policy below:

1. Service Refunds

a. Cancellation Policy: If you need to cancel or reschedule your appointment, please contact us at least 24 hours in advance. Failure to do so may result in a cancellation fee or forfeiture of your appointment.

b. Refund Eligibility: Refunds for services are available under the following conditions:

  • If you cancel your appointment at least 24 hours in advance, you are eligible for a full refund.
  • If we need to cancel your appointment for any reason, you will receive a full refund.
  • If you are dissatisfied with your service, please contact us within 48 hours of your appointment to discuss a refund or credit.

c. Refund Process: To request a refund for a service, please contact us at louisekeoghan@gmail.com. Refunds will be processed within [Number of Days] business days using the original payment method.

2. Product Refunds

a. Return Policy: If you are not satisfied with a product you purchased from us, you may return it within [Number of Days] days of purchase for a refund or exchange. The product must be unused and in its original packaging.

b. Refund Process: To initiate a product return and request a refund, please contact us at louisekeoghan@gmail.com. Once we receive the returned product, we will inspect it and notify you of the approval or rejection of your refund. If approved, the refund will be processed within [Number of Days] business days using the original payment method.

3. Digital Product Refunds

a. Refund Eligibility: Refunds for digital products (e.g., online courses, e-books) are available under the following conditions:

  • If you are unable to access or download the digital product due to technical issues on our end, you are eligible for a full refund.
  • If the digital product does not meet your expectations or is not as described, please contact us within [Number of Days] days of purchase to discuss a refund or credit.

b. Refund Process: To request a refund for a digital product, please contact us at louisekeoghan@gmail.com. Refunds will be processed within [Number of Days] business days using the original payment method.

Contact Us

If you have any questions or concerns about our refund policy, please contact us at louisekeoghan@gmail.com. We are here to assist you and ensure your satisfaction with our services and products.

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